Terms and Conditions for Hotline Plumbers
Welcome to Hotline Plumbers! These Terms and Conditions (“Terms”) govern your use of our website, services, and any interactions with us. By using our website and services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. Services Provided
Hotline Plumbers connects you to trusted, local plumbers through a simple phone call. We facilitate the process by matching your plumbing needs with experienced plumbers in your area. Please note that we are a referral service and do not directly perform plumbing work. We connect you with third-party plumbing professionals who fulfill your service requests.
2. User Obligations
By using our services, you agree to:
- Provide accurate and complete information when requesting a referral.
- Use the services for lawful purposes only.
- Not interfere with or disrupt the operation of our website or services.
- Not attempt to gain unauthorized access to our systems or networks.
You are responsible for ensuring that any plumbing work you engage with is carried out to your satisfaction.
3. Plumber Engagement
- Referral Service: Hotline Plumbers does not directly employ the plumbers we refer; instead, we match you with third-party service providers. While we work with trusted professionals, we cannot guarantee the performance or quality of services rendered by the plumbers.
- Pricing: We do not set or control the pricing of plumbing services. Prices are determined by the plumber directly. It is your responsibility to discuss and confirm the cost before agreeing to any work.
- No Liability: Hotline Plumbers is not liable for any disputes, damages, or issues that arise from the services provided by third-party plumbers. We are not responsible for the quality, pricing, or timeliness of the work performed.
4. Privacy and Data Collection
By using our services, you consent to the collection and use of your personal information as outlined in our Privacy Policy. We collect personal information to facilitate your service requests and connect you with local plumbers.
5. Intellectual Property
All content on the Hotline Plumbers website, including text, images, logos, graphics, and software, is the property of Hotline Plumbers or its licensors and is protected by Australian and international copyright laws. You may not copy, distribute, or use the content without express written permission.
6. Limitation of Liability
To the fullest extent permitted by law, Hotline Plumbers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability in relation to any claim under these Terms is limited to the amount you paid for the specific service in question.
7. Indemnification
You agree to indemnify, defend, and hold harmless Hotline Plumbers, its affiliates, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from your use of the website or services, including any interactions with third-party plumbers.
8. Termination
We reserve the right to suspend or terminate your access to our services at any time if you breach these Terms or if we believe that you have violated any applicable law or regulation.
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes or claims arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.
10. Modifications to Terms
We may update or modify these Terms at any time without prior notice. We encourage you to review these Terms regularly.
11. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: info@hotlineplumbers.com
By using our website and services, you agree to be bound by these Terms and Conditions. Thank you for choosing Hotline Plumbers!
